I would rate this hotel 3.5 stars. When we first arrived, we were greeted by the front desk staff and checked into the room that had been assigned to us. Unfortunately, when we entered the room, there was a very strong human body odor and other unpleasant odors that made the room uncomfortable to stay in. I immediately went back to the front desk and informed the staff member of the issue. The front desk employee had to contact the manager, who was on site, but unfortunately, there did not seem to be a sense of urgency in addressing the situation. After waiting for quite some time, we were eventually told that we would be moved to another room. The second room was fine, and we appreciated being accommodated. What I found disappointing, however, was the lack of urgency and accountability from management. Cleanliness and ensuring that a guest’s room is fresh, clean, and free of strong odors should be a basic priority in the hotel business. Guests should not have to bring these issues to management’s attention after entering a room that clearly should have been inspected before check-in. Overall, the staff eventually resolved the problem by moving us to another room, but the initial response and lack of management involvement significantly affected our experience. I hope the hotel takes this feedback seriously, because cleanliness, freshness, and prompt attention to guest concerns are essential to providing a good hotel experience.

We stayed at this hotel for three nights while visiting Traverse City. At first, I was upset I booked it so far from the beach. However, after realizing how busy downtown is and how NICE the hotel is, I was very happy with my decision. Room was spectacular and clean, breakfast was pretty good for it beinf a hotel, there is a water fountain to fill up next to the ice machine, AND the vibes overall were great. I would stay at this hotel again if we were to come back to Traverse City. All the fun stuff is only about 3 miles away so it isn’t bad. PS. Big fan of wood floors in hotels. The carpets can get old, ugly, smelly, and gross.

Room was great. Didn't have a coffee pot in room. Some minor cleaning attention, breakfast was good. Attendant at the desk Wed was a little rude when I asked about the pancake machine. Great location for the area. Beds were comfortable.

This hotel was great! I was greeted by I believe Kathleen. She was sweet and helpful. The rooms were clean. I love the vinyl flooring instead of nasty carpet. Location was great. ONLY issue I had was the blinking smoke detector above the bed that kept me up and the water pressure. Took forever to rinse my long hair. Otherwise great stay, price was good, front desk was awesome. I did not have breakfast, however it looked good. Little omelets, sausage, pancakes, oatmeal. Typical hotel breakfast.

Overall, the rooms were clean and well kept, and the staff was friendly, which we really appreciated. Check-in and the general atmosphere were smooth and welcoming, and we didn’t run into any issues with the basics of the stay. The only real downside for us is that the hotel does not have a pool or hot tub, which would have made the stay a lot more enjoyable, especially for a longer visit or a family stay. That’s something we personally look for when booking. Aside from that, everything was decent and comfortable, just missing those extra amenities that would have made it stand out more. If you’re just looking for a clean place to sleep with good service, it does the job well.

We were pleasantly surprised with the cleanliness and attentiveness of the staff at this hotel. Friendly greeting upon arrival and hassle free check in. Rooms were clean and odor free. Main lobby area cute and clean. Hot breakfast good. Julie was very friendly and helped our little guy at the pancake station. She kept the place spotless and with a smile on her face. Very hardworking lady and this hotel is lucky to have her. We will be back. Thank you Julie and staff. Kind regards Sanja

I had a very pleasant two night stay. I enjoyed using the fitness center and the complementary breakfast in the morning. What I appreciated the most is the cleanliness of the rooms and the hotel overall. Ana was a very helpful and friendly staff member.

We stayed here for my boyfriend’s birthday! The room was clean with a beautiful view! The staff was super friendly and even gave a birthday basket in the room to my boyfriend! We enjoyed our stay!

The room was clean and comfortable. The food offered for breakfast was a good selection and tasty. The staff was friendly. Our only disappointment was no microwave in the room. Otherwise excellent stay.

Basically everything was as expected. Staff was helpful, rooms were clean, no major issues at all. Convenient location to get into downtown plus the surrounding areas. Was only about 40 minutes to sleeping bear, 30 min from old mission point. Food left something to be desired but such is the norm for hotel breakfast.