This hotel was disappointing on many levels. The staff were friendly and helpful, but many other aspects of the hotel were below our expectations. The public areas of the hotel particularly the corridors leading to the rooms were very shabby and poorly maintained. One of our rooms has beds on two levels but the upstairs level has a skylight with no shade that meant the sleeping area was too bright and hot on warm days and too noisy when it was raining, and we found that that bed was consequently unusable for sleeping. It also rendered the room's air conditioning far less effective than it should be. The free breakfast was very basic indeed and frankly insufficient. The hotel has a shuttle to downtown which functioned well, somewhat making up for the hotel's distant location from town. To be honest I can't understand why so many of this hotel's reviews don't mention so many of its obvious shortcomings. The Cambria hotel next door has much better rooms and an excellent restaurant, but book ahead.

The hotel was clean, comfortable, and well maintained. The rooms were spacious, the beds were comfortable, and the breakfast offered a good variety of fresh and tasty options. What made our stay truly exceptional was the outstanding hospitality. The staff was incredibly friendly, professional, and genuinely cared about making our visit enjoyable. We would like to express our special thanks to Deb Kresnak, Director of Sales, for her exceptional support in organizing our stay and helping arrange our group dinner. Her kindness, responsiveness, and attention to every detail made a real difference and exceeded all our expectations. We highly recommend this hotel to both individual travelers and groups visiting Traverse City. Thank you for making our stay so memorable—we hope to visit again!

Overall, this was one of the best hotels I’ve stayed at in Traverse City. We decided to take a last-minute trip, booked a room, and were pleasantly surprised by the entire experience. The service was outstanding from start to finish. Every staff member was friendly and welcoming, from the manager and assistant manager to the rest of the team. Their hospitality truly stood out and made us feel right at home. One of the biggest perks was the complimentary shuttle service to and from the festival, which made getting around incredibly easy and stress-free. Overall, I highly recommend this hotel and will definitely be staying here again on my next trip to Traverse City.

This hotel was great! Not only was the customer service on par, they gave us all the dog friendly info for around town. We had a very restful stay and the pups enjoyed having a bed all to themselves!

First of all the moment I walked in I was greeted with a smile,I new right away that I picked the right hotel. It's a very friendly dog hotel also greeted my dog Harley with treats! The room was very clean and no carpet! (A plus if your dog has an accident!) You are also able to bring your dog to breakfast with you in the morning as long as they are leashed and quiet. Will definitely stay there again!!!!

Staff is always friendly and accommodating, location is great, everything you need is within a short distance! Rooms are clean and tidy and the cookies... Don't get me started on the cookies ?!!! They go quick for good reason! I would recommend this place to anyone coming to visit traverse city!

While a lot of hotels are moving to sterile, “modern” looks with bright fluorescent light, it was a breath of fresh air that this hotel felt more like home. Soft lighting, wood, and updated bathrooms made for a very enjoyable stay. Highly recommend!

I had an amazing experience at this hotel I had a room that didn’t smell quiet right, went downstairs told the front desk lady(she’s a DOLL

My review is a little different from most, yes they had clean rooms , nice things to do in the hotel, BUT it was the staff that made the stay a lot better, I was traveling From Portland, OR , to Pelston, MI. And ended up in Traverse City after 23 hours of air travel my ride was suppose to pick me up from the hotel due to car trouble, the staff went out of there way to get me back to my ride and get going home, eternally great full to them for the help in this matter, Thank to the staff at Best Western Plus in Traverse City , MI.

We all slept great in the comfortable, spacious, quiet room at the Best Western Plus in Traverse City. Even though the hotel is located on busy US 31, our room was perfectly quiet. We had the two-level, 2-queen room, and the upstairs loft was a great feature, giving us a lot more space and privacy than a typical 2-queen room. Very comfortable beds! Friendly staff. Not walking distance to downtown, but just a quick drive away. I would definitely stay here again when we're back in the area. We didn't have our dog with us this time, but I appreciate that they allow dogs. Very nice hotel.