We had reservations at this Holiday Inn Express & Suites. When we went to see if we could check in early we were told the room wasn’t ready. No problem we left and went for a drive and came back at 4:00. Keep in mind that is the check in time. The gentleman at the front desk (which was great at his job) told my husband the room wasn’t quite ready and he would have to check. The general manager came out and said it wasn’t quite ready and my husband said can you check to see how long it will be. She made this huge sigh and shaking her head like he was a pain in the butt and walked off! Then she came back in and said the floor is wet but they can check in. She was horrible. Who made her the general manager of this hotel?? You made a huge mistake if you care about customer service. Everyone else was so nice and tried to take care of us but the one at the top was a real piece of work! We will continue to stay at Holiday Inn Express because the rooms are always nice but never again in that one. Someone please send her to a class on customer service! Other people will appreciate it!

Located about 15 minutes from downtown, you won’t be able to walk into town but otherwise the location is easy to get to, a 5 minute walk from the lake. Rooms were clean and new, staff was friendly and everything was in working order. My only complaint is that my tub drained incredibly slowly, and when I pulled the plug to make sure it was open, the whole plug came up and you could see a giant wad of hair plugging the drain.

The rooms are very clean, and they clean the rooms everyday during my stay(now it’s rare in other hotels). The location is great, close to downtown traverse city, also easily accessible to the bike trail. I love their pool, clean and well maintained.

Had a wonderful stay here! This property is quiet, decently priced, and had a friendly staff. It’s close enough to Traverse City, and right by the water. Will definitely stay next time I’m in the area!

Overall the hotel was in good condition. Beds were comfortable. The staff allowed me to check in about 20 min early which was appreciated. But the hot water was an issue. When I got there, it was luke warm at best in the faucet. In the morning, I had hot water but it quickly ran out. If I can’t take a hot shower, the rest of the experience doesn’t matter much. But the location was great and I thought the room was very fairly priced.

My 2nd week staying. They gave me my preferred room which was great! However, there's something wrong with the TV. I used the remote and it wouldn't come on. After I unplugged the cable box I was able to use my Roku device. Oh and the shade for the window is button activated in this room...very cool.

Id just like to thank this location for treating us better than a hilton hotel. Thank you for letting my family and i check in early and be so helpful and far beyond nice. We traveled 24 hours and the safe space and warm welcome was what we needed to turn our holiday into a better experience. I cant say thank you enough and in the future if we visit again, it would be a pleasure to stay with you. Although the common area was pretty cold, no other notes besides THANK YOU.

Stayed 1 night here recently. Hotel was very clean. Lady at front desk was working alone and doing security checks when we arrived so it took her time to come back to the desk after I run the bell 3 times for service. Hot tub not extremely hot but tolerable. Kid loved the pool tho. Was there for the winter so not sure how summer differs from our stay. Would stay again if needed.

Your typical sterile, big chain hotel. Staff woke me up at 4am in the morning when they loudly stuffed my receipt under my door. Gave them a star back for fresh brewed coffee, definitely the best coffee I’ve had at any hotel recently

One of best breakfasts I’ve had in a hotel! I want to mention Karen Who gets it done for this hotel? She worked the front desk and checked me in professionally. Then I noticed her cleaning rooms another day And today she’s setting up breakfast!!!! Julia person who makes the staff looks great