*** DO NOT STAY HERE*** We arrived well after the standard check-in time, so housekeeping had more than enough time to prepare the room before our arrival. Despite that, the carpet was visibly dirty and felt damp under our feet. After walking around the room for only a short tim, we were shocked to discover that the bottoms of our feet had turned black from the filth embedded in the carpet. It was honestly disgusting. I even took pictures because I could hardly believe how dirty the room was. Under normal circumstances, we would have checked out immediately and found another hotel. However, every other hotel in the area was fully booked because of the holiday weekend and the major events taking place in Traverse City, leaving us with no realistic alternative. I brought the issue to the front desk. Their response was extremely disappointing. The staff showed little concern, simply saying they would let the manager know. There was no apology that felt sincere, no effort to address the problem, and no offer of any compensation despite the unacceptable condition of the room. To make matters worse, the complimentary breakfast was among the lowest quality I've ever encountered at a hotel. Instead of offering fresh waffles or pancakes like most hotels, they provided pre-cooked ones that guests had to reheat in a toaster. It was a small detail compared to the filthy room, but it reinforced the impression that the hotel cuts corners wherever possible. Cleanliness is one of the most basic expectations when staying at a hotel, and this property failed badly. Between the filthy, damp carpet, the dismissive response from staff, and the poor-quality breakfast, this was one of the worst hotel experiences my family has had. I would not recommend staying here, and I certainly would not return.

Location of the hotel was great and near many beaches and things to do; we never had to drive much to go where we wanted. Breakfast was simple but it was all we needed and there were a variety of options of things to eat. Pool was great! Pool and area were very clean and temperature was good! The room was large with a king bed. The AC always had the room super cold which was nice so it wasn't muggy. Front desk staff were nice! The furniture and carpet are outdated so could be updated but everything was worth what we paid for!

This was the grossest room I’ve ever stayed in. I wasn’t obviously expecting the Ritz, but I was expecting some level of cleanliness. There was dried pee on the toilet seat, hair inside the toilet bowl, the walls had grease marks all over. The room also reeked of cigarettes. Spiders in the corner and the sink faucet was broken. Unfortunately we didn’t switch because I felt like the others would’ve been similar and we had a party to get to immediately upon check in, so there was no time for us to deal with the front desk to make a room change. That being said, I will never stay here again, and I will never recommend this hotel to anyone. It was foul.

Upon returning to the room the evening of our stay we found what was identified as an Asian Roach in the shower. We immediately packed up and went to another property. I gave the roach to the front desk person and requested a call from the manager. That was 5 days ago - no call, no refund, nothing.

Price was perfect, which should have told me everything, really. Even in the off season, this place was about the cheapest around. Front desk staff were incredibly nice and friendly. Got into our room (walked up stairs that were carpeted and looked rusty. Also didn't feel stable) and started looking around. Burned lampshades were not amusing. I wiped everything down before setting anything anywhere (a normal habit for me when traveling). Got out the UV flashlight & didn't really find anything except for the typical water drips on the bathroom walls (its drywall & can't really be cleaned, so I get it). Found a black spider on the side of the bed, but my boyfriend killed it before I could get a picture of it. Long gaps in the door weather stripping. First use of the hot tub was okay. Had to rinse it out since there were little hairs on the bottom. Turned on the cold tap and brown water came out for a second before running clear (rinsed it out again & wore my bikini suit bottoms). Shower stall is small and with a straight shower curtain rod, the bottom of the curtain clings to your ankles because of the airflow (GROSS!). A shower door or curved shower rod would solve that issue. The water temperature out of the shower head was not always consistent: one second it was fine then the next it was scalding hot. King size bed was sunken in the middle. Pillows were flat as can be after laying your head on them. Fitted sheet did not fit properly so I had to keep pushing it back on. The first night, I realized the entire building shook when a large semi truck drove by on the main road. Anytime anyone walked by the door outside, it shook a little (depended on how many people walked by/if they were running, etc). Could hear most of what was going on outside, but the walls between rooms seemed insulated enough to dead sound (could still hear our neighbors walking around if they stomped loud enough). Floor creaked in some spots. It was quiet otherwise (but it was also off-season). Breakfast was grab & go which consisted mostly of microwave oatmeal & granola bars (so we got Starbucks every morning since it's just down the street). Ultimately, this place is okay If you need a place to sleep (which is pretty much what we did since we were up there for a weekend vacation). Just remember: the price reflects in what you get. I will not be staying here again.

I've paid 3x the price and had half the experience this place gives before. The breakfast was better then most higher end places ive been to, rooms were clean, staff was friendly. Only downside is that the price seems to bring in a more shady customer base ????

Rooms are small & pics are deceiving. Smoke stained walls, burnt lamp shade. 1st room didn't have sheets, towels not cleaned. etc. Ended up moving rooms...Rusty water. its an old super 8 motel.

The lady at the desk was nice. We noticed ants and little bugs in the bathroom. Once we laid on the beds we started itching and noticed lil red spots all on our hips and legs. Didn't wanna look but we did and there were tiny bugs all bunched together in the crease of the beds and under the sheets. I've got plenty of pictures

We had bed bugs in our first room and the second room we got put in had water in the ceiling light fixture. We emailed pictures of the bed bugs to the email they gave us and expected at least a partial refund, but that hasn't happened. I am extremely disappointed and disgusted. I used to recommend this hotel to people and stay here. I will never be back to this property after this horrible experience. Stay somewhere else.

Really nice room and breakfast too. Toaster for the waffles and pancakes was very nice! Boiled eggs, cereal, hot tea, coffee… was a beautiful and satisfying breakfast!?????? happy to find this place and will be happy to come back any time ?