We booked Chateau Sunrise with this company. This property had so many issues. When we arrived, the house was not clean with black long hair on the floor in the bathroom. There was sand in the sheets in the master bedroom as well as sand in the dryer. The first night we had no hot water in the entire house. The solution given to us was to run extension cords all in the lower level exposed for us to trip on and a hazard generally, as well as an eyesore. Multiple nights of the day included a plumbing issue that resulted in very loud, bellowing noises coming from the lower level that would wake us up in the middle of the night. No one was able to fix it, and the only explanation was wind. However, on all occasions, there was no wind. We submitted multiple videos from different times and the issue was ignored. On two occasions, the alarm system went off in the early hours, causing stress for all of us. The biggest issue is this property permitted a boat rental, but the dock was faulty. As a result the dock failed and broke and sent the rental boat onto the rocks. We were then responsible for paying for the boat to be retrieved in the repairs. The most inappropriate thing after this calamity was that the rental property charged our card without our authorization after ignoring all of our communication about the broken dock. This house was unclean and unacceptable with faulty plumbing— and a very steep price point. Mostly the fact that our issues were ignored and never addressed made this property and this rental company unbelievably disappointing. I do not recommend renting from them and especially this property.

I've used Northland Vacations on several occasions to book a vacation property. The experience is far superior to companies like VRBO. They also don't add on the exorbitant fees like other companies. The ladies at Northland are friendly and so helpful. They are efficient and make the renting process simple and seamless. They will go above and beyond. The properties are always well maintained, well stocked, and nice. Northland is my go-to when I am looking for a rental in northern Michigan. I just wish they had more homes! 5 stars for sure!!

Absolutely fabulous! I try to avoid management companies when renting vacation units because typically in comparison to those privately maintained, the units are rundown, stocked minimally and with cheaper quality products, and guest attention is mediocre at best after payment is received. Nothing could be further from the truth with Northland. The team at Northland was responsive, so kind, proactive and accommodating, particularly Samantha who bent over backwards to help make our trip successful. Well done Northland, you’ve really raised the bar for your competition! Thank you!!

VRBO and this vacation rental contract states you have 3 days to pay before check in. Our reservation was canceled to non payment. We contacted the host and VRBO to remedy this. VRBO told us Northland Vacation Rentals had already booked our dates. Northland vacation rentals had no response and later states they had software issues. Due to this we booked our vacation dates with hosts in the area we trust. We later received an e-mail, from Northland Vacation rentals letting us know we had until October 4th to pay. We have already booked with a trustworthy property we have used before. We are currently in arbitration with VRBO, the Michigan State Attorney office, and Traverse City Commerce to report this business. Save yourself the headache. There are many, many different vacation rental companies in Traverse City to choose from. Northland Vacation rentals reply will be based on our not paying. This is not the case and consumer be warned.

Connie, Matt and the team at Northland Vacation Rentals have been managing my rental property in Glen Arbor for about 18 months. They have been super responsive to my needs as an owner, and I know from the feedback that I receive from guests, that they are doing a stellar job of renting out the property and tending to the guests' needs. It's a win-win for everyone. I'd highly recommend them!!

I highly recommend Northland Vacation Rentals to anyone who is desiring to include their property in the vacation rental market of the beautiful Up North region of Michigan! Connie, Matt, and all the staff are very responsive to the needs and desires of both the property owners and the paying guests. Everyone is efficient and capable when handling details which must be addressed in order to maintain a property which owners and guests can continue to enjoy through the seasons.