Maelynn was our server and was exceptional. She was kind, courteous and helpful. She saw we were thirsty and explained where water was available in the park and hotel. She helped us with the kids eat free specials and did everything in her power to make our meals enjoyable. She even helped us conclude our meal 20-30 quicker so our little boy could enjoy extra time in the waterpark before we leave tomorrow morning. She is a wonderful server and Great Wolf is lucky to have her!

overall, my stay here was amazing. the workers are super nice and helpful, the waterpark is super fun, and the rooms are great! i went as a family of 6 and there was just enough beds for all of us. they also have really fun activities to do everyday, as well as a 24/7 gym!

This place is awesome. I just wish they had a quiet time for people who is atypical especially children to enjoy all the festivities, also paying for parking per night when your actually renting a room is a little much. I would definitely go again in a couple of years. Other than the "per night paid parking" and no quiet time, I would have voted 5 stars. The staff is nice and welcoming, they're always smiling and saying a friendly hello. My son still had a blast so if he's happy so is dad and myself.

Close to everything, everyone you passed in the hallway greeted you, rooms were clean and quiet, ample towels in the bathroom, and plenty of food options! We left a toiletry bag behind and their online lost & found reporting system was awesome! We had all our stuff just a few days later (you pay for shipping but it was less to ship than pay for new of everything in the bag!). The water park area seemed clean and the chemical smell wasn't overwhelming the way some hotels can be. I rarely get in a hot tub at a hotel due to chemical imbalance but this one was nice & relaxing! We had a great time and would return!

It's a great place for kids and young at heart grandparents too. If you're plani f a food budget bring snacks and things for your room. The food we had on site was good and so was the service. If it's real busy it may be a small wait, but worth it. I love there being a heated outdoor pool and adult only hottub. I'll definitely go back.

We had such a fun time! Staff was absolutely amazing! Everyone so friendly and nice. Staff was constantly opening doors for us, asking us how’s it going, and answering our questions. There text and chat in the app is so convenient! I wanted to give Dawn a shout out! She was so welcoming and informative during check-in. Her kindness and helpfulness made for a smooth and fast check-in! Will definitely come again!

Thank you to everyone at Great Wolf Lodge for making my stay so memorable. I was in town for work and admittedly probably not the typical guest for the lodge, but every single staff member I interacted with was exceptionally kind, welcoming, and helpful. After being on the road for weeks traveling for work, it was honestly such a refreshing change from the standard hotel experience. From the moment I checked in, the front desk staff took the time to walk me through everything, answer my questions, and make me feel genuinely welcome. The breakfast staff were fantastic as well (and for anyone wondering, the breakfast is absolutely worth it. So much better than what I could have hoped for). What stood out most to me was that despite traveling alone for work, I was treated with the same care, patience, and consideration as a large family staying for a vacation. That level of hospitality really stuck with me. Even simple interactions with the water park staff, kitchen employees, and other team members throughout the property were consistently positive and pleasant. You all turned what could have been just another work trip hotel stay into something genuinely enjoyable and memorable. Thank you again for the hospitality and for creating such a welcoming atmosphere.

?????????? Wonderful Customer Service & Family Experience! Although this was not our first stay at Great Wolf Lodge Traverse City, we continue to return because our family truly enjoys it here. We are regular guests, and once again the staff showed us why we keep coming back. We did experience a small bedroom issue that affected the first two nights of our stay. However, as soon as I brought it to management’s attention, Justin went above and beyond to make things right. He immediately arranged for our room to be changed and even provided our family with a bonus bowling experience, which meant so much to us. Liam handled everything quickly and professionally, making the entire process smooth and stress-free. I also want to recognize Cindy and Melanie at the front desk — they were incredibly kind, welcoming, and helpful throughout our stay. Within moments of explaining the issue, the team took action and resolved everything with outstanding customer service. I truly cannot rave enough about Justin and Liam for their professionalism, care, and willingness to go the extra mile. We genuinely appreciate how the situation was handled and the extra effort to ensure our family still had a wonderful vacation. This level of service is exactly why we will continue to return!

I was prepared to loathe this place, but was pleasantly surprised by a relaxing midwinter break with the fam. We got a great deal on a wolf den room and read the fine print, so were ready for the parking charge. Liam, at check-in, was wonderfully welcoming and helped us get a softer wristband for our sensory sensitive kiddo. We arrived early to play at the water park (~1pm) and we got a text alert shortly after to let us know our room was ready. So grateful for the ability to retreat from the noise and we really enjoyed the wolf den layout for two bigs/two smalls. We brought our own snacks and got local takeout to save some $$$. There was some thumping and running sound from the floor above, but nothing wildly out of line for a kids' paradise. The "lazy" river was more like a mario kart track/frogger situation, but the vigilance of the lifeguards was very reassuring as I did my best to chase down my water puppies. I was seriously impressed by the professionalism of all the water park crew, especially how patiently they redirected any rowdy behaviour and ran frequent safety checks. Can't believe I'm saying this, but we'll be back! Pro tip: there was a retractable clothes line in our shower - very nice for hanging wet suits!

Would have been great if not for the cost. Way overpriced. We had gotten a gift card for Christmas, otherwise we would have never done it. One night (Saturday) with two wolf passes was $800. As others have stated, after you pay over $700 to stay one night, they charge $20 for parking. The waterpark is not bad but not huge. My kids (7 years) are probably aging out of it and were bored after an hour and a half. The MagiQuest was fun, bowling was fun. The arcade was expensive, it costs about $2 per play, but they were able to get decent prizes with their tickets. The wolf pass was probably worth it and it was nice for the kids to feel like they could do all the things that we might not always say yes to, so kind of like a “yes day”. We didn’t eat there, there are plenty of places nearby to get pizza or takeout. Service was fine, we had one exceptional encounter with a great employee in the shop. The room was fine, nothing great but nothing bad. Overall it was a good experience, just not worth the cost.